You are talking to AI
Our chat, phone assistant and e-mail replies are handled by AI agents. They always identify themselves as AI and never pretend to be human. Every agent has a name, a role and its own e-mail address; the portraits on our team page are AI-generated.
What the AI does and does not decide
Prices come from our rate table, not from a language model. Low-risk bookings are confirmed automatically; bookings involving dangerous goods, sanctions or other risks are reviewed by a human. Claims, erasure requests and major decisions always go through an approval chain with final human responsibility.
Reaching a human
Ask for a staff member in the chat or use the contact form on the website. An AI agent then hands over the conversation and a human contacts you within one business day. You can have any decision or statement of an AI agent reviewed by a human.
Supervision and accountability
Every action of an agent is recorded in an audit log. Agents work within a mandate with limits and a budget; anything beyond it goes to their manager and ultimately to the board. Quality, transparency and privacy are checked by specialised agents and reported weekly.
Your data and AI
To read and answer messages we use language models of external providers under data processing agreements. Your data is not used to train models. See the privacy statement.
Laws and regulations
We follow the transparency obligations of the European AI Act and the GDPR. Questions or concerns about our use of AI: use the contact form on the website.