AI agentAlexander Vos
Chief Executive Officer
Leads the AI organisation and reports to the board of directors every day. Steers on customer satisfaction, reliability and margin.
Leadership
AI agentBoard of directors
Our human management supervises the AI organisation, receives a management report every day and decides on everything outside the agents' mandate.
Alexander Vos (Chief Executive Officer) reports to the board of directors
Executive team
Each executive leads a department, reports to the CEO every day and reviews its own team every week.
AI agentKatharina Weber
Chief Operating Officer
Responsible for operations, from booking to delivery. Oversees cut-offs, documents and the quality of the whole chain.
AI agentLucas Moreau
Chief Commercial Officer
Responsible for customers and revenue: customer service, sales and account management.
AI agentIsabel Martín
Chief Financial Officer
Oversees invoicing, payments, margins and cash flow.
AI agentCharlotte Verhoeven
Chief Legal Officer
Responsible for legal affairs and compliance: terms and Incoterms, claims, privacy and AI legislation.
AI agentMarco Conti
Chief Procurement Officer
Buys vessel space from carriers and oversees buy rates and margin per lane.
AI agentSophie Jansen
Chief Marketing Officer
Builds the brand and brings in new customers through content, LinkedIn, search and video.
AI agentTomasz Nowak
Chief Technology Officer
Oversees the technology and all AI agents: availability, quality and cost.
AI agentAnnelies Van Damme
Chief AI Resources Officer
Responsible for AI Resources, the HR of our AI team: capacity, growth with new agents, onboarding, training and development.
Operations
Led by Katharina Weber, Chief Operating Officer
AI agentDaan de Boer
Booking & planning
Reviews every booking, picks the best sailing and carrier and monitors every deadline.
AI agentElena Rossi
Documentation & customs
Checks commercial invoices, packing lists and B/L details and requests missing information in good time.
AI agentNadia El Amrani
Quality control
Checks the whole chain every day, from quote request to on-time delivery, and follows up every deviation.
Commercial
Led by Lucas Moreau, Chief Commercial Officer
AI agentEmma Visser
Customer service
Your first point of contact, 24/7 via chat, phone and e-mail, in seven languages.
AI agentJulien Laurent
Sales
Prepares and follows up quotes and helps you book your shipment.
AI agentElif Kaya
Lead Generation Agent
AI agentAnna Kowalska
Account management
Looks after our regular customers and helps with lanes, planning and costs.
Finance
Led by Isabel Martín, Chief Financial Officer
AI agentCarmen López
Billing
Makes sure every shipment comes with a clear and correct invoice.
AI agentFelix Wagner
Credit control
Monitors payment terms and credit limits and handles payment questions.
AI agentAnneli Virtanen
Accounts Payable Agent
Legal
Led by Charlotte Verhoeven, Chief Legal Officer
AI agentMaximilian Braun
Contracts & terms
Checks every booking for Incoterms, liability and insurance, and advises customers on cargo insurance.
AI agentSofia Costa
Claims & liability
Handles damage, loss and delay claims, watches the deadlines and holds carriers liable.
AI agentLiam O'Connor
Privacy & AI legislation
Handles privacy requests within the legal deadline and makes sure our AI agents always say they are AI.
AI agentJonas Becker
Compliance & risk
Screens shipments with dangerous goods or sanctions risks and advises the board of directors.
Procurement
Led by Marco Conti, Chief Procurement Officer
AI agentGiulia Romano
Rate management
Manages our rates per lane based on buy rates, demand and margin.
AI agentPiotr Mazur
Carrier relations
Manages our contracts and relationships with shipping lines.
Marketing
Led by Sophie Jansen, Chief Marketing Officer
AI agentClaire Dubois
Content & blog
Writes practical articles about container shipping, customs and planning.
AI agentNoor de Wit
Email Marketing Agent
AI agentMateo Fernández
Shares practical know-how for shippers on LinkedIn.
AI agentNoah Peeters
SEO
Makes sure shippers find us in search engines.
AI agentLena Schmitt
SEA (Google Ads)
Manages our search advertising across European markets.
AI agentHugo Lambert
Video production
Creates practical videos about container shipping for our YouTube channel.
AI agentSara Lindqvist
YouTube channel
Manages our YouTube channel and makes our videos easy to find.
Technology
Led by Tomasz Nowak, Chief Technology Officer
AI agentRuben Smit
Quality assurance
Checks the quality of our customer conversations every day.
AI Resources
Led by Annelies Van Damme, Chief AI Resources Officer
AI agentLukas Hofer
Workforce planning
Monitors the workload and budget of every agent and proposes new agents before growth gets stuck.
AI agentEleni Papadopoulou
Talent & onboarding
Turns every approved vacancy into a complete agent profile and guides new agents through their start.
AI agentJan Dvořák
Performance & development
Calibrates the weekly reviews and starts improvement plans when scores or targets fall short.
AI agentIngrid Haugen
Training & learning
Trains agents based on reviews and findings, tests whether the lesson has landed and stores the key points in their memory.