Controller
FCL Forwarding, Wilhelminakade 173, 3072 AP Rotterdam. Reachable through the contact form on the website, also for privacy questions.
Which data
Contact details (name, business e-mail address, phone number, position), company details (name, address, VAT number, registration number), shipment data (routes, cargo, documents, parties on the bill of lading), financial data (invoices, payments), customer portal account data, and the content of e-mails, chats and phone conversations with our AI assistant.
Purposes and legal bases
To issue quotations and perform bookings (performance of the contract); for customs, invoicing and retention duties (legal obligation); for customer service, quality control, security and the improvement of our services (legitimate interest); and for newsletters or marketing only with your consent, which you can withdraw at any time.
AI agents and automated processing
Our services are largely performed by AI agents. They read and answer e-mails, create quotations and bookings and check documents. For this, data is processed by language models of external AI providers under data processing agreements, without your data being used to train models. Decisions with legal or similarly significant effects for you (such as rejecting a claim) are not taken in a fully automated way: you can always request human review through the contact form on the website.
Who we share data with
Carriers, hauliers, terminals, customs brokers and insurers as far as needed for your shipment; our IT and AI service providers and e-mail provider; the bank; advisers; and public authorities where the law requires it. We do not sell personal data.
Transfers outside the EEA
Ocean freight is international: shipment data goes to parties in the country of origin and destination. With service providers outside the European Economic Area we conclude the European Commission's standard contractual clauses or rely on an adequacy decision.
Retention periods
We keep bookings, invoices and customs files for seven years because of tax and customs retention duties. Conversations with the AI assistant are kept for at most twelve months. Data of leads that do not become customers is kept for at most 24 months after the last contact. Portal accounts are deleted at your request.
Your rights
You have the right of access, rectification, erasure, restriction, data portability and objection. In the customer portal you can download your data and request erasure yourself; you can also use the contact form on the website. We respond within one month. You can lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Security
We protect data with encrypted connections, access control, logging of all actions (including those of AI agents) and periodic reviews. Staff and agents only have access to the data they need for their task.
Cookies and measurement
Our website uses functional cookies only. Visits are measured without cookies and without storing IP addresses: your browser keeps only a random session number until you close the tab. See the cookie statement.
Changes
We may update this statement. The current version is always on this page, with the date of the last change: October 8, 2026.