Open the portal on your phone
Scan the code with your phone's camera, or go to fclforwarding.com/portal
The app is installed. You find it on your home screen or among your apps.
iPhone and iPad
- Open the customer portal in Safari.
- Tap Share, the square with the arrow pointing up.
- Choose Add to Home Screen and tap Add.
- Open the app from your home screen, log in and turn on notifications under My company and account.
Android
- Open the customer portal in Chrome.
- Tap Install app in the portal, or open the menu with the three dots and choose Install app.
- Open the app, log in and turn on notifications under My company and account.
Choose Install app, not Add to Home screen: only then does it open as a real app, without an address bar.
Windows and Mac
- Open this page in Edge or Chrome and click Install app, or the install icon on the right of the address bar.
- On a Mac with Safari: choose Add to Dock in the File menu.
- The app opens in its own window and is then in your Start menu or Launchpad. Pin it to your taskbar or Dock.
What you do in the app
- The status of every shipment, with a notification as soon as something changes
- Calculate a quote and book it straight away
- Invoices, booking confirmations and documents at hand
- Also on a weak connection: you see the data last loaded
Frequently asked questions
Does the app cost anything?
No. The app is free for our customers and is not in an app store: you install it straight from our website.
Do I need an account?
Yes. Create a free account in the customer portal or ask us for an invitation. After your first booking we send one automatically.
Does it work on a tablet or computer?
Yes. On a tablet you install the app as on your phone, on a computer through Edge, Chrome or Safari; see the steps above. Staff use the same app: after logging in, the admin opens.